Club my Terms and Conditions – Complete Guide for Malaysian Members

1 Acceptance of Terms

Welcome to club my, an online entertainment platform legally operated under a recognised international licence. These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and club my ("Platform", "We").

By accessing, browsing, or using any part of the Club My platform – whether via the website, Android mobile app, iOS app, or any other interface provided by us – you hereby acknowledge that you have read this document in full and agree to comply with all provisions contained herein.

These Terms and Conditions should be read together with our Privacy Policy and Responsible Gaming Policy, all of which form a complete agreement between you and club my.

2 Member Eligibility

To register and use club my services, you must meet all of the following eligibility requirements without exception:

• At least 18 years old or any higher minimum age requirement set by the laws of the jurisdiction in which you reside.
• Possess the legal capacity to enter into this binding agreement.
• Not appearing on any list of individuals prohibited from using online gambling platforms.
• Register and play in your own personal capacity, and not on behalf of any third-party individual or entity.
• Have never had your account closed or banned by club my previously due to a terms violation.

Club My reserves the right to request age and identity verification at any time through the KYC (Know Your Customer) process. Documents such as a national ID, passport, or driving licence may be required. Failure to submit the requested documents within the stipulated timeframe may result in your account being temporarily suspended.

3 Account Registration

Each user is only permitted to hold one (1) active account only at club my. Holding multiple accounts by the same individual is strictly prohibited and may result in all associated accounts being closed and balances returned following a thorough review.

Upon registration, you are required to provide truthful, accurate, current, and complete information as requested in the registration form. This includes your full name as per your identity card, date of birth, active email address, and a valid Malaysian mobile number.

• Accounts registered using false information or another person's details will be terminated immediately.
• You are solely responsible for maintaining the confidentiality of your password and login details.
• Any activity that occurs through your account is your responsibility, unless you promptly report unauthorised access to us.
• Club My recommends enabling two-factor authentication (2FA) for an additional layer of security.

Club My uses 256-bit SSL encryption to protect all data transmitted between your device and our servers during registration and login.

4 Deposits & Withdrawals

Club My provides a wide range of payment methods suited for users in Malaysia, including Touch 'n Go eWallet, GrabPay, Boost, FPX, Maybank2u, and CIMB Clicks. All transactions are processed in Malaysian Ringgit (MYR).

Deposit Terms:

• The minimum deposit amount is MYR 30 per transaction.
• Deposits may only be made using a payment method registered in your own name.
• Deposits are typically credited to your account within minutes upon successful payment confirmation.
• Club My does not charge any processing fees on member deposits.

Withdrawal Terms:

• The minimum withdrawal amount is MYR 50 per request.
• Withdrawals will be processed within 1 to 3 business days, subject to standard security checks.
• Your first withdrawal requires completed KYC verification before it can be processed.
• Club My reserves the right to request additional supporting documents for any withdrawal exceeding certain limits.
• Withdrawals will be returned to the original payment method used for the deposit, subject to the availability of that method.

5 Bonus & Promotion Terms

Club My offers a variety of bonuses and promotions from time to time to reward our loyal members. Each bonus is subject to rollover requirements and specific terms stated in the relevant promotion description.

• Welcome bonuses, reload bonuses, and cashback are only claimable by eligible accounts in accordance with the specified terms.
• Standard rollover requirements range from 5x to 25x depending on the type of bonus offered.
• Bonuses cannot be withdrawn directly – they must be played through until the rollover requirement is met before a withdrawal is permitted.
• Only one bonus may be active at a time unless otherwise stated in the relevant promotion terms.
• Club My reserves the right to void any bonus suspected of being obtained through system abuse or fraud.
• Each promotion has its own expiry date and cannot be transferred between accounts.

The full list of current promotions and their terms can be found in the promotions section of the club my platform. We encourage all members to read the terms of each promotion carefully before claiming it.

6 Game Rules

All games offered on the club my platform — including Live Casino, Slot Games, bingo, Sports Betting, and wagering — are operated in accordance with rules set by their respective software providers and are regularly audited by independent bodies.

• The outcome of all games is determined by an independently certified RNG (Random Number Generator) system and cannot be manipulated by any party.
• In the event of a technical disruption or disconnection during gameplay, the outcome recorded in the system will be deemed final.
• Confirmed bets cannot be cancelled or changed once the game has started.
• Minimum and maximum betting limits are set for each game and table, and are subject to change at Club My's discretion.
• For Live Casino games, the dealer's instructions and decisions are final and subject to the applicable table rules.

In the event of any dispute regarding game results, club my will review the server log records, which serve as the final reference. The decision of the club my management team in all disputes is final and binding.

7 Prohibited Conduct

To maintain platform integrity and protect all members, Club My strictly prohibits the following actions:

• Use of automation software, bots, scripts, or any third-party tools designed to gain an unfair advantage in games.
• Colluding with other players to deceive the system in table games or Live Casino.
• Bonus abuse through multiple account registrations, use of false information, or exploitation of the promotions system.
• Any form of money laundering or use of illegally obtained funds for deposits.
• Sharing or selling your account to another party.
• Threatening, insulting, or harassing club my staff or other members through any communication channel.
• Spreading false or defamatory information about club my on public platforms.

8 Account Closure

There are two types of account closure at club my: voluntary closure by the member and closure initiated by club my.

Voluntary Closure: You may request account closure at any time by contacting our customer support team. Any remaining balance in your account (excluding bonuses that have not met the rollover requirement) will be returned to you within the stipulated timeframe upon completion of identity verification.

Closure by club my: Club My reserves the right to close or suspend any account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Suspicion of fraud, money laundering, or other illegal activity.
• Failure to complete KYC verification within the requested timeframe.
• Account has been inactive for more than 12 consecutive months.

For players who need help managing their gambling habits, we provide a self-exclusion option via the Responsible Gaming us.

9 Privacy & Personal Data

Club My is committed to protecting the privacy and data security of all our members. The collection, use, and storage of your personal data is governed entirely by our Privacy Policy, available at Privacy Policy page.

• Your personal data is collected solely for the purposes of account management, transaction processing, and compliance with regulatory requirements.
• Club My will not sell or disclose your personal data to third parties without your consent, except as required by law.
• You have the right to request access, correction, or deletion of your personal data at any time through our support channels.
• All data is stored on servers protected with high-level encryption and strict access controls.

10 Limitation of Liability

Club My, its directors, employees, and partners shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to:

• Financial losses resulting from gambling activity on the platform.
• Service disruptions due to system maintenance, technical failures, or circumstances beyond our control.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Any inaccuracies in third-party information or content that may appear on our platform.

The maximum liability of club my to any member under any circumstances shall not exceed the net deposit amount made by that member within the 30 days preceding the claim.

11 Changes to Terms

Club My reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Significant changes will be notified to members via:

• In-app notifications on the club my mobile app.
• An email sent to your registered address.
• Notices prominently displayed on the platform's home page.

The "Updated" date at the top of this document will always reflect the date the latest terms took effect. Continued use of the club my platform after changes are announced will be considered acceptance of the updated terms. If you do not agree with the amended terms, please contact us to close your account.

12 Contact Us

If you have any questions, confusion, or concerns regarding these Terms and Conditions, the club my team is ready to assist you through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform
• FAQ Page: Answers to frequently asked questions are available at FAQ page us

We aim to respond to all enquiries within 24 business hours. For urgent account security issues, please contact our live support team, available around the clock.