Your privacy is our priority. This document transparently explains how club my collects, uses, stores, and protects your personal data as a valued member.
We believe trust is built through transparency. This is our commitment to every club my member regarding the security of your data
All your personal and financial data is protected using the same 256-bit SSL encryption used by leading banking institutions. Your data cannot be read by any unauthorized party during transmission.
Your data is stored in data centres equipped with strict physical and digital access controls. Only specifically authorised personnel may access member data, and every access is recorded in system logs that are regularly audited.
You have the full right to access, correct, download, or request deletion of your personal data at any time. club my provides a platform that makes it easy for you to control the information we hold about you.
Club my does not sell, rent, or share your personal data with any third party for marketing purposes. Your data belongs solely to you, and we respect the trust you place in us.
The club my Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure all our data handling practices remain compliant with applicable legal provisions.
In the event of any security incident involving your data, club my is committed to notifying you within the timeframe required by law and taking immediate action to remediate the situation.
Important Note: By registering or using the club my platform, you agree to the collection and use of your information as described in this Privacy Policy. We encourage you to read this document in full so you understand your rights and responsibilities.
Club my ("we", "Platform") values the privacy of every member who uses our services. This Privacy Policy is designed to explain clearly and transparently how we collect, process, store, and protect your personal data when you use the club my platform — whether through our website at clubmy.vu, or via our Android or iOS mobile app.
This policy forms part of the overall agreement between you and club my, and should be read together with our Terms and Conditions and Responsible Gaming Policy. We strive to use plain language so that every member — regardless of background — can understand how their data is managed.
If you have any questions after reading this document, our support team is available via 24/7 live chat or the email address listed at the end of this document.
Club my collects several categories of personal data to ensure our platform operates properly and that your experience as a member is the best it can be. The data we collect falls into three main categories:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Age verification & KYC |
| Contact Data | Email address, phone number, residential address | Communication & account notifications |
| Financial Data | Payment methods, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Security & fraud detection |
| Usage Data | Game history, preferences, session duration | Personalise your gaming experience |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as your medical information or political views.
Every piece of data collected by club my is used for specific and legitimate purposes. We do not use your data for purposes beyond what is stated without first obtaining your consent.
Marketing: club my will only send you marketing communications if you have given explicit consent. You may withdraw this consent at any time through your account settings.
Club my does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share your information with certain parties:
In all data sharing situations, we ensure that the receiving party is bound by data protection obligations equivalent to or higher than our own standards.
Club my uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help documentation.
Club my continuously invests in world-class security infrastructure to ensure your personal data is always protected. The security measures we implement include:
Shared Responsibility: While we take all reasonable steps to protect your data, security also depends on your own actions. Please use a strong password, do not share your login credentials, and ensure your device is always up to date.
As a club my member and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you
Request the correction of inaccurate or incomplete data
Request the deletion of your data subject to legal obligations
Request that we restrict the processing of your data in certain circumstances
Receive your data in a structured, machine-readable format
Object to the processing of your data for direct marketing purposes
To exercise any of the above rights, please contact our support team. We will process your request within 14 business days. In complex situations, this period may be extended to 30 days with prior notice to you.
Club my retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory requirements.
When data is no longer needed, it will be securely deleted or anonymised using methods that ensure it cannot be recovered. Our deletion process complies with internationally recognised security standards.
Club my reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. We are committed to informing you of any significant changes.
We encourage you to review this Privacy Policy periodically to ensure you are always informed of how we protect your information.
If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer through the following channels:
We aim to respond to all privacy-related enquiries within 72 hours. For complaints involving serious data breaches, please include "DATA BREACH" in your email subject line so your case can be prioritised and handled promptly by our security team.
Complaints to the Authority: If you are not satisfied with how we handle your privacy complaint after contacting us, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with the provisions of PDPA 2010.
With internationally-standard data protection and our full commitment to your privacy, playing at club my is a safe, enjoyable, and trusted choice for all Malaysian members.