At club my, we believe healthy entertainment starts with balance. This page is your complete guide to understanding, managing, and enjoying your gaming experience responsibly and wisely.
Responsible gaming means playing for entertainment while maintaining control over your time, money, and emotions. It does not mean you cannot have fun – on the contrary, it is about keeping gambling a enjoyable recreational activity, not a source of stress or burden.
Club my takes a proactive approach to promoting responsible gaming. We provide a wide range of tools and resources to all members — not just those experiencing difficulties. Every member deserves to know how to use these tools, and we encourage you to take full control of your gaming experience from day one.
Remember: online gaming at club my is for entertainment purposes only. Never play with money you cannot afford to lose, and never turn gambling into a way to solve financial or emotional problems. If you feel you're losing control, we're here to help.
Important Reminder: The club my platform is for members aged 18 and above only. We apply a strict age verification system during registration and throughout the KYC process to ensure the platform is free from underage players.
Ask yourself these questions honestly:
Do you play to escape stress or sadness?
Do you frequently exceed the spending limits you set for yourself?
Has someone close to you ever expressed concern about your gaming habits?
Do you find yourself playing longer than you planned?
Have you ever borrowed money to keep playing?
If you answered "Yes" to any of the questions above, we encourage you to contact our support team or use the self-exclusion tools available.
All these tools are available free of charge in your account and can be activated at any time with no fees or penalties
Set the maximum amount you can deposit in a day, week, or month. Once this limit is reached, the system automatically blocks further deposits until the limit period resets. This limit can be lowered immediately but requires a waiting period to be raised again.
Set a maximum duration for each of your play sessions. When the set time is about to expire, the system will send you an alert. This helps you stay aware of how long you have been playing and avoid unhealthy gaming marathons.
Set the maximum amount you are willing to absorb as a loss within a given period. Once the loss limit is reached, your account will be blocked from placing further wagers for the set period, ensuring you do not get drawn into chasing losses.
Need a short break? Activate play break mode for 24 hours, 3 days, a week, or a month. During this period, you will not be able to login or place any wagers. This is a quick way to give yourself breathing room without closing your account entirely.
A more permanent option – you may choose to exclude yourself from the club my platform for 6 months, one year, or permanently. During the exclusion period, your account will be fully blocked and you will not receive any marketing communications from us.
Review all gaming activity, deposits, withdrawals, and time spent on the platform through your personal dashboard. This data transparency helps you make more informed decisions about your playing habits each month.
Identifying the early signs of a gambling problem is the most important first step. Do not ignore these signals:
Frequently thinking about gambling throughout the day even while working or doing other activities
Increasing the amount wagered to get the same level of excitement as before
Feeling anxious, irritable, or unsettled when you are unable to play
Hiding gambling activity from family, friends, or a partner
Continuing to play even when you are aware it is affecting your finances, relationships, or work
Chasing losses — playing more in an attempt to recover money already lost
If you recognise two or more of these signs in yourself, please contact the club my support team now. You do not have to face this situation alone.
Decide how much you are willing to spend before opening the app. Treat this amount like an entertainment ticket – do not plan on winning it back.
Wins are a bonus, not a guarantee. Never rely on gaming as your primary or secondary source of income.
Every 30 to 45 minutes, pause, stretch, and reassess your state of mind. Taking breaks helps you make more rational decisions.
Avoid playing when you are feeling sad, stressed, angry, or under the influence of alcohol. Your emotional state directly affects your judgment.
If you have reached your set win or loss limit, stop immediately. Self-discipline is the most important skill in healthy gaming.
Make sure gambling is only a small part of your life. Spend time with family, friends, hobbies, and other healthy activities.
Club my takes the prevention of underage access extremely seriously. Online gambling is an activity strictly limited to adults, and we have both a moral and legal obligation to enforce this age restriction.
If you suspect a minor is attempting to access the club my platform, please report it to our support team immediately via live chat.
Self-exclusion is a step you can take when you feel your control over gambling needs the support of stricter limits. It is a courageous decision, and we deeply respect and fully support this choice.
To activate self-exclusion at club my:
Once the exclusion period ends, you will need to actively contact our support team to reopen your account. This is intentional to ensure you make a considered decision, not an impulsive one.
As a trusted online entertainment platform in Malaysia, club my does not provide self-control tools merely because it is a requirement – we do it because we genuinely care about the well-being of every member.
Our support staff undergo specialised training on how to identify and assist members who may be experiencing gambling-related issues. Our system is also equipped with automated behaviour detection that flags risky gaming patterns and triggers a proactive review by our team.
We are also committed to not using marketing tactics that target individuals who have opted for self-exclusion or who have shown signs of risky gambling. Your trust is our most valuable asset.
Control your daily, weekly, and monthly deposit amounts directly from your account settings.
Enable time reminders and session limits to make sure you don't play for too long.
Take a short break ranging from 24 hours up to one month without having to close your account.
For a longer break – block access to your account for 6 months up to permanently.
Our support team is ready to assist you anytime via live chat on the platform.
Need to Talk?
Our support team is trained to listen and help you without any judgment. Contact us via live chat on the platform now.
Login & Contact UsAnswers to the most frequently asked questions about responsible gaming at club my
Register today and use our free self-control tools for a balanced, safe, and enjoyable entertainment experience. Your well-being is our priority.